Shipping policy

Shipping Policy

Last Updated: 13/11/25

1. Order Processing

All orders are processed within 5 working days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders or delays due to unforeseen circumstances, processing times may be extended. We appreciate your patience and understanding.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:

• Domestic (within UK): 2-4 business days

Delivery times are estimates and may vary depending on carrier delays or weather conditions.

3. Shipping Carriers

We primarily use Royal  Mail and Evri for our deliveries. Once your order has shipped, you will receive a tracking number via email.

4. Order Tracking

Once your order has shipped, you will receive a tracking link via email. Please allow up to 48 hours for tracking information to become available after shipping.

6. Lost, Damaged, or Stolen Packages

We are not responsible for packages that are lost, stolen, or damaged during shipping. If your order arrives damaged, please contact us immediately at the_milo_mode@yahoo.com with your order number and photos of the item’s condition. We will work with you to resolve the issue if possible.

7. Address Errors

Please double-check your shipping address before submitting your order. We are not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.

8. Returns and Exchanges

Please refer to our [Return Policy] for details on how to return or exchange an item.

9. Contact Us

If you have any questions about our shipping policy, contact us at:
📧 the_milo_mode@yahoo.com