Refund policy

Returns & Exchanges Policy

We get it — sometimes the fit or vibe isn’t quite right. No stress. We’ve got you covered.

Returns

You can return any item within 14 days of delivery for a store credit or exchange, as long as:

• The item is unworn, unwashed, and in original condition.
  
• All tags and packaging are still attached.
  
• It’s not a sale, discounted, or limited-edition drop item (these are final sale).

Once we receive and inspect your return, you’ll get an email confirmation with your store credit or exchange details.

Refunds

Refunds will be issued to the original payment method within 7-10 business days of approval.

Exchanges

If you want a different size or colour, simply return your item and note your exchange preference when requesting your return. Exchanges are subject to stock availability.
If your desired item is sold out, we’ll offer a refund or issue store credit instead.

Return Shipping

Customers are responsible for return shipping costs.
If we made a mistake or your item arrived damaged, we’ll cover the return and replacement shipping.

How to Start a Return

Email us at the_milo_mode@yahoo.com with your order number and the item(s) you’d like to return.
We’ll send you the return instructions and shipping address.
Once we get your item back, we’ll process your exchange or store credit within 5–7 business days.

Final Sale Items

All sale, clearance, and limited drop pieces are final sale — no returns or exchanges.

Need Help?

Hit us up at the_milo_mode@yahoo.com — our team’s here to help you get it right.